Managing security information is vital to the success of any business, especially one that is looking to reach out to its community through social media. Personally I do agree with the author of the story, that public missteps, and oversharing can be costly mistakes, and should be done cautiously.
Though there are risks with posting information on social media sites, it can certainly be beneficial for a company, so long as no vital security information is given out, or sensitive data is revealed.
New companies should assess risks such as leaks of information before any kind of involvement with social media ever occurs. Companies should know who is responsible for information. The questions companies should ask to find out who is responsible for information are as follows: who ever owns it, who ever stores it, who ever accesses it, and who ever manages it, is responsible for that information. If any secret information is then leaked, there should only be a handful of people who can be held responsible for the leak.
If an employee posts something that can damage the companies name, all they can really do for damage control, is to try and burry that incident, and make their customers/ community think of all the other things the company does well.
In conclusion, sharing information on social media sites is somewhat of a necessity in order to be successful in the business world, but companies should do so with caution. Oversharing and giving information that shouldn't be shared is where the problems begin. Monitoring what information is given to the public, and what employees have access to information is a priority that all businesses should take into consideration.
Blog by Hans Harvey
Blog Post 2
Sources-
Author: Brian Barnier
Title: Information Security's Real Threat: Oversharing
Address: http://www.informationweek.com/security/management/information-securitys-real-threat-oversh/240160548
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